Wipro - Hyderabad

Experience - 1 to 3

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

GENPACT - Hyderabad

Experience - 0 to 4

Key Skills - it operations, it ops, major incident management, crisis management, tier 2 support, infrastructure support, incident response, executive support, ecs support, executive communication, bridge call management, post incident review, pir, root cause analysis, problem management, event correlation, alert monitoring, false positive reduction, monitoring tools, splunk, dynatrace, datadog, itsm, servicenow, service transition, change management, knowledge management, service desk training, l1 coaching, premium support, system reliability, operational excellence, automation, ai in it operations, digital transformation, microsoft 365, sap support, unix, networking, cloud operations, continuous improvement, collaboration, customer centric approach.,

HTC Global Services (India) Pvt Ltd - Chennai

Experience - 0 to 2

Key Skills - ITSM, HAM / SAM, HRSD / CSM,

GENPACT - Gurgaon

Experience - 4 to 8

Key Skills - sap, solution architecture, portfolio architecture, design authority, it service management, itsm, deployment localization, business delivery services, gdo bds, functional architecture, process architecture, enterprise architecture, technical planning, release management, security compliance, data privacy, audit compliance, devsecops, agile, devops, scrum, lean it, lifecycle management, product lifecycle management, stakeholder management, business process design, cross functional integration, automation, continuous improvement, epic to solution design, system integration, operations support, incident management, vendor management, application lifecycle, patching, upgrades, system modernization, documentation management, knowledge management, leadership, influencing skills, strategic planning, innovation management, customer focus, supplier management, change management, itil, pmi, fmcg domain.,

Wipro - Mumbai

Experience - 3 to 5

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Chennai

Experience - 1 to 3

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Mumbai

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Cognizant Technology Solutions India Ltd - Chennai

Experience - 10 to 13

Key Skills - Delivery Excellence, ITIL, ITSM Processes, IT Consulting, Quality Management System QMS, Process Deployment, Floor Management, Risk Management, Continual Service Improvement CSI, Customer Satisfaction Management, Escalation Management, ISO 20000 Compliance, Internal and External Audits, Root Cause Analysis, FMEA, SWOT Analysis, Problem Management, Service Delivery Management, PDCA, Lean, Six Sigma, Governance Management, Analytics, Infrastructure Services Quality Standards, Contract Compliance, Stakeholder Management, Analytical and Diagnostic Skills.,

Cognizant Technology Solutions India Ltd - Chennai

Experience - 10 to 12

Key Skills - Application Ticket Analysis, AMS Ticket Optimization, ITSM Ticket Data Analysis, Elimination & Automation Opportunities, Traditional RPA, ITPA Automation, Observability, AIOps, Gen AI, Agentic AI, Automation Tool Architecture, Cost Modelling, Implementation Roadmap, Service Line Estimation, Deep Dive Analytics, Root Cause Analysis, Operational Efficiency, Productivity Improvement, Enterprise Automation Tools, Solution Architecture, Collaboration with Solution Architects, TOGAF, ITIL, AI & Automation Tool Certifications, Power BI, Dashboards, Estimation & Pricing for AMS Deals, Resource Loading, Excel, PowerPoint, Business Process Knowledge, Trending Technologies Awareness, Proposal & RFP/RFI/RFS Response Preparation, Analytical & Problem-Solving Skills.,

Capgemini Technology Services India Limited - Bangalore

Experience - 0 to 1

Key Skills - snowflake, Nexthink, SysTrack, ELT pipeline management, Itsm, Power Bi, Bi Tools, PowerShell, SQL Server, Soap, API design, Data Modeling, Redshift, Sql, Nosql, REST, Azure Data Factory, Oracle, Python,

Wipro - Mumbai

Experience - 1 to 3

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

Wipro - Delhi

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Cognizant Technology Solutions India Ltd - Pune,Hyderabad

Experience - 2 to 5

Key Skills - ITIL V3 / V4 Expert, ITSM frameworks and tools (ServiceNow, BMC Remedy), Gen AI / Agentic AI, AIOps / Smart Ops, Service Reliability and Automation, Project Management best practices, ITSM Optimization, Stakeholder Engagement, Problem-solving, analytical, and decision-making skills.,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

Wipro - Hyderabad

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,